WIDE VIEW SERVICES PRIVATE LIMITED, we are committed to resolving user concerns promptly and effectively. If you have any complaints, grievances, or disputes relating to any aspect of your use of WIDE VIEW SERVICES PRIVATE LIMITED, we encourage you to reach out to us through the following procedure:
1. Grievance Submission:
Users may raise grievances related to gameplay, transactions, withdrawals, account access, data protection, or any other issue related to our Services by contacting us at our designated grievance redressal email:
When submitting a grievance, please include the following information to help us resolve your issue efficiently:
WIDE VIEW SERVICES PRIVATE LIMITED
The date and time of the issue
A detailed description of the issue, including any supporting documentation or screenshots
Your user ID and any transaction ID if applicable
2. Acknowledgment of Complaint:
We will acknowledge your complaint within 48 (forty-eight) hours of receipt.
3. Resolution Timeline:
Our Grievance Officer will investigate and aim to resolve your concern within 15 (fifteen) working days from the date of receipt of the complete complaint details. In case of complex issues requiring more time, we will update you with the expected resolution timeline.
4. Escalation:
If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the issue further to senior management by replying to the same grievance email thread and requesting escalation.